Use Valvoline and we'll guarantee your engine
for up to 300,000 miles!
Valvoline offers three (3) different levels of protection.
AS A STORE ASSOCIATE, YOUR CUSTOMERS TRUST YOUR ADVICE. THEREFORE, IT’S IMPORTANT TO KNOW ABOUT THE VALVOLINE ENGINE GUARANTEE. IT’S A GREAT WAY TO IMPROVE SATISFACTION BY HELPING YOUR CUSTOMERS TAKE BETTER CARE OF THEIR ENGINES. WE HOPE THAT YOU WILL ENROLL YOUR VEHICLE AND SEE THAT THE PROGRAM IS VALUABLE, SIMPLE, AND FREE. THEN YOU CAN TELL YOUR CUSTOMERS ABOUT HOW THEY CAN GET THE VALVOLINE ENGINE GUARANTEE.
ABOUT THE VALVOLINE ENGINE GUARANTEE (OR, “WHAT’S THE CATCH?”)Back to top
Valvoline is proud that our oils are the first line of defense for engines. We know that engines receiving routine maintenance using Valvoline products don’t fail, so we’ve decided to stand behind our products and the people that use them.
How can Valvoline do this? There’s gotta be a catch, right? Of course we set some rules around the Engine Guarantee, but you’ll see that they’re pretty obvious. We put in these basic limitations so that we could offer this program to as many Valvoline users as we could – that’s how confident we are in the quality of our motor oil.
Let’s run through the highlights around the rules. There are some simple things you need to know about the program and there are some basic exclusions around the program. We’ll list both types here:
THINGS YOU NEED TO KNOWBack to top
- Your vehicle must have less than 125,000 miles on it. And, Yes, we've expanded program eligibility. As the only engine lubricant manufacturer with its own research and development facility, Valvoline tests and creates products capable of extending engine life from the moment you begin to use them consistently. The earlier you begin in your engine's life, the more protection and better operating conditions your engine will experience. But, we have to cap it at 125,000 miles to ensure we're not getting engines that were too mistreated. This is the same reason the vehicle must be from the 1996 model year or younger.
- You have to change your oil every 3,000 to 4,000 miles. There’s a lot of mixed messages on drain intervals, but the keys are this: first, there’s no better thing you can do to protect your engine than to change your oil and your oil filter. And second, most vehicles on the road actually recommend a 3,000-3,750 mile interval for “severe” driving, and over 80% of us drive in severe conditions. For example, stop-and-go driving is not considered “normal” by the people writing these drain recommendations... And we’re not totally unreasonable. (Just don’t go past 6,000 miles between oil changes – that’s our outer limit and if you pass it, we won’t be able to cover your engine.)
- You will need to log your oil changes online and keep your receipts. We’ll be asking you to log each oil change online (it will take less than 5 minutes!) so that we can help you maintain your coverage and, if you request it, send you reminders on when your next oil change is due. Also, you’ll need to keep the receipts from your oil changes. Put ‘em in a folder so that if the unforeseen happens, we can quickly pay your claim!
- Our Engine Guarantee program is pretty flexible. When you sign up for the Engine Guarantee, we’ll work with you. We know everyone isn’t as passionate about engines, oil, and engine maintenance as we are. So we offer different areas of forgiveness for participants in the Engine Guarantee – if you use the wrong type of oil for your guarantee level, if you forget to log an oil change, or if you don’t change your oil within 4,000 miles (3,000 miles recommended + 1,000 miles of “forgiveness”), we understand. We’ll give you three exceptions before we are forced to end our coverage. It’s our way of giving you the leeway you need in maintaining your engine.
BASIC EXCLUSIONS TO OUR PROGRAMBack to top
- It can’t be a tractor, lawnmower, or a race car. It has to be a gasoline-powered, people-transporting vehicle (for you diesel engine owners, we’re working on a diesel engine guarantee!) with an odometer. And, it can’t have been modified with parts not compatible with your engine. We’d love to cover more than just cars and trucks, but at this point, we just can’t cover motorcycles, boats, tractors, etc. or things that have been modified or worked too hard (for example, race cars).
- You’ll need to go through an 18-month initial maintenance period. Before you can make a claim, we ask that people have been active in the program for 18 months. Hopefully this is not a deal-breaker for anyone, but we want to know that Valvoline oil has been protecting the engine for a period of time. And we had to make sure we weren’t attracting a bunch of lemons to the program (that should be the manufacturer's responsibility)… to offer this guarantee to as many people as we could, we needed to make sure that we were not taking on vehicles with “pre-existing conditions.”
- If your vehicle has been on fire, under water, or totaled, we can’t help you out. Hopefully this one is obvious.
- We can’t guarantee an engine that is poorly designed, built, or maintained. If the problem with your engine is due to a manufacturer’s recall, improper maintenance, or (and how about this one) negligent or intentional damage, we won’t be able to assist you. But we’d bet that you’ll be able to get assistance from the perpetrator!
- We can’t guarantee engines where some other part of the vehicle caused the engine to fail. We unfortunately can’t help you if, for example, your radiator abandons you and you wind up cracking the block and you continue to drive it anyway. There are other exceptions here, but the basic idea is this – Valvoline motor oil can overcome a lot of things, but external (and really bad) forces applied to your engine are completely out of our control. Back to top
We hope you agree that these rules seem pretty fair. Again, we want to offer the Engine Guarantee to as many folks as possible. And by eliminating the extreme situations, we’re able to do just that.
If you’d like to read the full terms and conditions -- or you just love reading stuff written by attorneys -- please
Thanks for considering this terrific offer. We’re proud to offer the Engine Guarantee because we take our role in protecting engines very seriously. We know that our motor oils are of the highest quality, so we look forward to partnering with you to protect the life of your engine. Back to top